Surya Marine Center commited to create long lasting and mutually beneficial relationships with our customers all over the world by maintaining our commitment to quality, variety, and world-class customer service.
Pricelist and Stocklist must be requested through our above fax numbers or e-mail address. Updated Stocklist available for download from our website to our member customers. All prices are in U.S. dollars, F.O.B. Denpasar/Surabaya, Indonesia. Prices are subject to change without notice.
Prior receiving your order, we will send you our proforma invoice of your order including the freight rate, packing charges and other charges apply for the shipment. We will only process order after we received full proforma invoice in our bank account. Order will be send via best possible carrier and routing at the earliest available flight .
SHIPMENT TERMS & CONDITIONS
Packing Charges : US$ 11.00/Box (Regular Box) or US$12.00/Box (Big Box)
Documents & Handling Charges : US$150.00/Shipment
Certificate Of Origin (Form - A) : US$30.00 (If required)
CITES Charges : US$3.00/Piece (Wild Coral Cites). US$1.50/Piece (Cultured Coral Cites). US$1.00/Kg (Liverock Cites).
Freight rate : Varied depending on Destination, Airlines and Weight .
Payment : Advanced payment required for all new customers. We will send your order at the earliest available flight prior receiving advance payment in our bank account.
Our Bank : Name: DAVID SURYA SAPUTRA MBA.
BANYUWANGI BRANCH, INDONESIA.
D.O.A. Policy : SMC packs all shipments for 48 hours of transit time (under non-extreme conditions). All shipments are made in good faith via the best possible carrier and routing. Shouldany carrier mishandling or delay occur, consignees must pick up shipments regardless of the circumstances. Refusal of a shipment for any reason voids any and all claims by both the consignee and the shipper on the carrier. Shipments must be picked up within 3 hours of arrival or when made available by the carrier. SMC cannot guarantee delivery time or be responsible for inconveniences caused by carrier delay or mishandling. If transit time is greater than 48 hours, or if boxes arrive damaged, the shipment must be inspected upon acceptance and any problems, damages or losses should be noted and acknowledged by an airline representative and the consignee must obtain a claim form at the time of pick-up. The inspection report, claim form, DOA list and a copy of the paid air-bill must be sent to SMC within 48 hours. Failure to follow any of the procedures above may void any claims to be paid by the carrier or SMC. If the above procedures are followed, SMC will issue 50% of the livestock claim on the next invoice, and the balance will be issued if and when the claim is paid in full by the airline.
SMC do not accept any D.O.A. claims for all transshipment orders. All customers must know how to properly acclimitise after receiving the shipment. (Acclimitisation procedures available in our F.A.Q section).
Live arrival is only guaranteed on direct flights (non-transfer flights) and only for losses above 5%. Product selected in-person by your company representative is not guaranteed.